Assistant General Manager

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Assistant General Manager is responsible for assisting the General Manager in managing various aspects of the overall operation of the hotel including front office, housekeeping, food services, and maintenance.  Assistant General Managers help set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance.  Tasked with cultivating a best-in-class team, the Assistant General Manager works closely with the hotel team on hiring, training, and retention efforts.  Additionally, the Assistant General Manager assists management of hotel profitability though effective resource utilization.  Successful Assistant General Managers will lead a well-functioning hotel operation, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

• Work closely with team to train, guide and boost morale
• Conduct regular team huddles to keep team informed of guest reviews, hotel needs and address team needs
• Control purchasing to ensure effective management of controllable expenses by reviewing inventory sheets and ensuring team stays on top of usage
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Conduct various regular inspections of guest rooms, common areas, back of the house areas and provide needs/plans to GM that keep quality up
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Participate in Company and Brand related activities 
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Success factors…

Experience & Education: 

• 5+ years of hotel management experience, preferably with IHG
• Experience with Housekeeping and Front Desk Operations
• Recent Experience with Opera PMS, Hotel Effectiveness, P3, Plate IQ, and Kronos
• Demonstrate ability to put together Emergency Binders, Structures and Protocols for team and department positions
• Ability to calculate costs/percentages and understand general reports
• Must be available to work weekends and holidays; day, nighttime and graveyards

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace
• Be ready to help your team by answering calls when needed
• Have an "I Can" attitude with an "It's done" execution style.  

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.