Front Desk Agent / Night Audit

Job Description

Staybridge Suites in the heart of Ballantyne is looking for front desk agents that want to make an impact on our guests and community! The ideal candidate has excellent people skills, a strong work ethic and passion for hospitality. If that's you - apply today!

What you will be doing..

* Maintain a professional demeanor that is warm, friendly, helpful, hospitable and knowledgeable
* Welcome & engage the guests, create personalized stay experiences

* Promote the hotel amenities and services to guests using personal knowledge and effective selling techniques

*Monitor daily room inventory and availability to optimize occupancy and rate

* Guest registration at check-in & check-out
* Provide excellent guest service by being proactive, responsive and caring to drive guest satisfaction

*Help guest discover Charlotte by providing shopping, dining, entertainment and travel directions
*Multitask with guest interactions, phone calls, email, chat portals, vendor interactions.

*Apply creative thinking, problem resolution and service recovery as needed

* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.

*Perform financial transactions and reporting - Handle cash, credit cards, make adjustments, reconcile billing

*Follow key control policy

*Maintain clean and inviting lobby & the market

*Attend daily smart start meetings and monthly team meetings

*Drive shuttle within business park as needed 

*Execute all duties in compliance with brand standard

*Follow safety and emergency procedures

*Perform other duties as assigned to support guest satisfaction

What the requirements are..

Education
* High school diploma or GED

Skills and Experience (Essential)
* At least 18 years of age

*Basic computer skills, willingness to learn
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

*Must be able to work well independently and with others

* Flexible schedule, able to work evenings, weekends & holidays

Skills and Experience (Preferred)
*Work experience in the hospitality or restaurant industry