Analyst, CALA Owner Relations and Franchise Openings - Colombia OR Mexico

Description

***The location for this position is Bogota, Colombia, OR Mexico City, Mexico ***

This is your chance to be part of an in-house Owner Relations team that delivers responsive support to Owners and Hotel Leaders across the CALA region (Caribbean and Latin America) with over 210 hotels in the portfolio! As Analyst of CALA Owner Relations & Franchise Openings, you will partner with the Owner Relations, pre-openings, and broader organization teams to help analyze, create, implement, and provide resources to support our owners and hotel leaders. You will report to the Senior Director Owner Relations/Franchise Openings CALA, focusing on assisting the team, hotels, and owners in overall performance activities.

The position is open to candidates based in either Mexico City, Mexico, or Bogota, Colombia, at our CALA regional office. The position will require travel up to 10% of the time across the CALA region (Caribbean and Latin America).

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Assist on pre-opening calls with hotels to follow up on critical tasks and ensure successful completion of them, like for example: RFPs, CARPs, Meeting Broker / Delphi leads, and maintain the most updated and concise information on each roadmap project.
• Build and translate presentations.
• Maintain job aids, manage owner relations database in Salesforce, and plan regional events.
• Run reports of different applications for special projects: i.e. Cognos, Tableau, report writer, roadmap, BOSS, and Onq SM.
• Draft communications to hotels/owners to distribute via TCEs / NOW.
• Assist with IT-related systems for hotels and owners: i.e. IDM, Hilton emails, MFA, Vantage, Distro Lists, and Service Now tickets.

How you will collaborate with others:

• Listen to all partners´ ideas, questions, comments, feedback, and areas of opportunity to ensure all deliverables are met.
• Facilitate communication and improvement of the performance of our portfolio of hotels in the region.

What projects you will take ownership of:

• Deliver all assigned tasks, presentations, conclusions, reports, and related plans to Owner Relations teams, and prepare outstanding presentations to external partners when needed.
• Present convincing data, documents and materials utilizing Hilton´s tools to help transmit the desired story to our partners.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• One (1) year of work experience in hotel-branded franchise operations.
• One (1) year of work experience in project management and analytics.
• Bilingual and able to fluently speak, read, and write in English and Spanish
• Advanced experience with Excel and PowerPoint (pivot tables and creating presentations)
• Work from our corporate office based in Mexico City, Mexico, OR Bogota, Colombia
• Travel up to 10%

It would be useful if you have:

• Knowledge of Owner Relations or Franchise Openings with hotel-branded franchises in the Latin America Region.
• Experience with Salesforce or similar Customer Relationship Management (CRM) systems

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

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