Photo of Hilton Dallas/Southlake Town Square, Southlake, TX

Banquet Server

Hilton Dallas/Southlake Town Square

1400 Plaza Place
Southlake, TX 76092

248 Room Hotel
Géré par Driftwood Hospitality Management
Sauvegarder
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Compensation: $7.25 per hour, Temps plein

The Hilton Southlake Town Square is one of Hiltons most prestigious properties in North America. We have continuously been ranked in the top 10% year after year in Guest Service and Overall Cleanliness. Our 248 room luxury property is located in Southlake, Texas overlooking beautiful Southlake Town Square!We offer employee discounts at all Hilton Hotels, Employee of the Quarter program, free meals, Team Celebration each quarter and a fun environment to work in!

Job Summary

Responsible for assisting with the set up and breakdown of the event space and serving food and/or beverages in a friendly, courteous, and professional manner according to the hotels high standards of quality.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Gather supplies and set up banquet room as described in the Banquet Event Order and as instructed by Banquet Captain to include linen, service ware and glassware.
  • Attend stand up meetings before events to learn function particulars, including guest and hotel expectations.
  • Greet guests and respond to requests in a friendly and courteous manner.
  • Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet.
  • Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
  • Replenish beverages as necessary, and check with guests for overall satisfaction.
  • Once banquet is complete, clear and, if necessary, reset banquet rooms according to Supervisors specifications to ensure the readiness of the room for the following function.
  • Line out supplies as directed for future functions as needed.
  • Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.
  • Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to supervisor.
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
  • Perform any related duties as requested by supervisor/manager.
  • Assists other Banquet Personnel when need.

    Knowledge, Skills & Abilities

  • Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Hold a current Food Handler Card.
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Knowledge of the appropriate table settings and service ware.
  • Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to operate beverage equipment, e.g., coffee maker.

    Physical Demands

  • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
  • Lifting Thirty (30) pounds maximum.
  • Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

    Benefits

    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts

    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

    • Publié Le 12 Septembre 2024

    Hilton Dallas/Southlake Town Square

    Southlake Town Square right on your doorstep

    Our hotel is next to Southlake Town Square which has over 200 premium stores as well as dining and entertainment. Legoland, SEA LIFE Grapevine Aquarium, and DFW International Airport are within six miles. Dallas and Arlington can be reached in 30 minutes. We offer an outdoor pool, fitness center and restaurant.

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