Head Therapist

Description

A Head Therapist is responsible for managing the beauty therapist team and carrying out treatments to deliver an excellent Guest and Member experience while working to achieve sales revenue targets.

What will I be doing?

As a Head Therapist, you are responsible for managing the Spa therapist team and carrying out treatments to deliver an excellent Guest and Member experience. A Head Therapist will also be responsible for achieving sales targets and managing customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures while ensuring all Spa therapists possess up-to-date knowledge of treatments in line with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Ensures that team works towards and achieves sales targets as outlined by the SPA Manager and that sales are recorded accurately
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations

Requirements

What are we looking for?

A Head Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience working as a Head Therapist
• Up-to-date qualifications for the role
• Positive attitude
• Excellent communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience managing own diary
• Experience supervising a beauty therapist team

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.