Photo of Hilton Garden Inn Detroit/Novi, Novi, MI

Guest Service Agent

Hilton Garden Inn Detroit/Novi

27355 Cabaret Drive
Novi, MI 48377

148 Room Hotel
Géré par HHM Hotels
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Temps plein

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 10 Novembre 2024

Hilton Garden Inn Detroit/Novi

At A Glance

Located mid-way between Detroit, Ann Arbor and Lansing, the Hilton Garden Inn Novi/Detroit hotel in Novi, Michigan is well suited for visitors to the Detroit Metro Area. A hotel convenient to all major expressways, the Hilton Garden Inn Novi is bright, clean, well designed, and offers everything you expect in a Hilton property, including great customer service.

We invite you to dine in our on-site restaurant, the Garden Bar and Grille, for breakfast or dinner, or enjoy many dining options surrounding this hotel. All guests at this hotel will enjoy complimentary WiFi, an indoor pool, fitness center, and comfortable rooms complete with mini-fridge and microwave. Our convenient hotel is located directly behind Twelve Mile Crossing at Fountain Walk, a shopping, food and entertainment venue and is convenient to the Suburban Collection Showplace Michigan's premier expo and conference center.

  • Located mid-way between Detroit and Ann Arbor, perfect for visitors to the Detroit Metro Area
  • Lounge and restaurant
  • Business center and 2,100 sq. ft. of function space 
  • Fitness center and indoor pool