Guest Service Administrative Coordinator

Description

A Guest Service Administrative Coordinator is responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities.

What will I be doing?

As the Guest Service Administrative Coordinator, you will be responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Quality Control Program Guest Services - Salt and TripAdvisor
• If necessary, direct interaction with customers
• Preparation and control of internal and external e-mails
• Responsible for the control and processing of requests chargeback / unauthorized charges
• Control and execution of operational checklist (Traces, Credit limit, Masters Accounts, Alerts, block groups, VIPs request, profiles fill)
• Acknowledgment letter elaboration for the Team Members
• Organization of internal events
• Preparation of internal and external documents
• Know and promote the hotel facilities
• Request proposed vendors
• Attend operational meeting (once a month)
• Maintain inventory of office supplies and prepare monthly requisitions
• Assist the trainings that are required for their own training and pass on to colleagues their knowledge and experience to help them improve their work
• Participation in the Blue Energy Committee

Requirements

What are we looking for?

A Guest Service Administrative Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good written and verbal communication
• Positive attitude
• Organization/discipline
• Attention and concentration
• Team work
• Ability to work under pressure
• Flexibility
• Pro Activity
• Commitment

It will be advantageous in this position if you demonstrate the following capabilities and advantages:

• Post graduate degree or coursework
• Fluent in Advanced English
• Previous experience in guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!