Manager On Duty

Description

The Hilton Hawaiian Village is looking for a Manager on Duty to join the team! Waikiki's only true resort destination. The property has 3,991

rooms and also features 156k sq. ft. of indoor and outdoor event space! Enjoy great benefits such as Best-in-Class Paid Time Off (PTO) PLUS discounted hotel room stays for you and your family WORLDWIDE!

Join Hilton and experience a wonderful career with the # 1 World's BEST WORKPLACE!

What will I be doing?

As Manager on Duty, you would be responsible overseeing hotel operations in the absence of the General Manager in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
• Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Assist in operational areas as needed (i.e. serve as bell person, cover breaks, etc.)
• Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns
• Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly
• Complete and review reports
• Ensure compliance with Company standards

For more information on the property, please visit:

• Hilton Hawaiian Village - Website
• Hilton Hawaiian Village - Instagram

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.

*The annual salary range for this role is $47,000 - $64,500 and is based on applicable and specialized experience and location.

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