Private Residence Security Officer

Perform hotel security duties and procedures to ensure the safety and security of residents, guests, employees and the property as well as the property’s assets.

Hours: 

Tuesday, Wednesday and Thursday-2pm-10:30pm

 Friday & Saturday- 10:30pm-7am

Off Sunday and Monday

For immediate consideration please apply directly to our career site

https://reitmr.wd5.myworkdayjobs.com/Sonesta/job/Royal-Sonesta-Chase-Park-Plaza-St-Louis-MO/Private-Residence-Security_R-0061028

Key Job Functions

• Perform daily inspections to ensure compliance with resident and hotel security and safety requirements and procedures to protect resident and hotel property, employees, and guests against theft, crime, threats, and safety hazards.  This may include and is not limited to:
  • Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances, and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors, and fire and safety hazards and document all actions. 
  • Patrolling and inspecting the condo corridors, stairwells, private garages, meeting space and garden terrace with specified equipment.
  • Maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health, and safety hazard procedures for all employees and guests
  • Escorting residents, guests, and staff to the car if requested.
  • Inspecting purses, packages, or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property
• Investigate loss and safety incidents involving residents, guests, employees, and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risks or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints, and safety hazard accidents and incidents.  May have to administer CPR on resident, guest, or staff member in accordance with guidelines and communicate specified information to EMS/medical personnel as required.  Complete documented reports in accordance with Company and hotel policies and procedures.
• Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to the Corporate Legal Department, Corporate Claims Management department, insurance agencies, and outside attorneys to assist in case evaluation, settlement, or defense involving lawsuits against the Company. 
• Respond courteously and promptly to all resident and guest-related incidents, questions, complaints, and/or requests to ensure strong guest satisfaction. 
• Perform other duties as assigned, such as may handle deliveries to residents.
• Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations.  Inform management of hazardous situations, emergencies, or threats to the security of residents, guests, employees or hotel assets.  Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel staff, Corporate Hotel Management Group, and Corporate Risk Management and Legal department.
• Deliver Passionate & Engaging Service to our Residents and Guests
  • You will be passionate and truly engaged in taking care of our residents and guests,  recognizing individual residents and guests, and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and the guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone, build a solid relationship with your Colleagues                                                                                                                                          

Treat colleagues with respect and dignity.

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. 
• Must speak fluent English.
• Communication skills are utilized a significant amount of time when interacting with the guests and employees.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.
• Working knowledge of local laws, investigation methods, OSHA requirements fire codes, and life safety codes.
• Problem-solving, reasoning, motivating, organizational, and training abilities are used when an emergency occurs.
• Reading and writing abilities are utilized to document or record all tasks completed, to order supplies, to receive their instructions for the day, and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.
• May be required to work nights, weekends, and/or holidays.