Front Desk Associate

Qualifications

• Strong communication and interpersonal skills
• Ability to handle multiple tasks and work in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• A positive attitude and a commitment to providing outstanding guest service
• This position required you to have open availability to work any shift including weekends and holidays
• Do you have reliable transportation to and from work?

Benefits

• Employee discounts at other Hilton Hotels
• Open Availability is Required
• Ongoing training and development to help you succeed in your role
• Pay: $16.00 per hour
• Expected hours: 32 – 40 per week
• Employee discount
• Paid time off
• 8 hour shift
• Every weekend
• Monday to Friday

Responsibilities

• As a Guest Service Representative, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is comfortable and enjoyable
• You will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring smooth operations at the front desk
• Greet and welcome guests upon arrival with a warm and friendly demeanor
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
• Address guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a thorough knowledge of hotel services, amenities, and local attractions to provide guests with accurate information and recommendations
• Handle phone calls, emails, and other communications in a courteous and timely manner
• Process payments and manage guest accounts, ensuring all transactions are accurate
• Collaborate with other departments to ensure guest needs are met and service levels are consistently high
• Uphold hotel policies and procedures, ensuring compliance with all safety and security protocols
• Night Shift (Required)