Rooms Generalist

Job Summary

The Rooms Generalist will be responsible for supporting and functioning within the Rooms Department of the hotel to include job duties inclusive but not limited to housekeeping registering guests assisting with reservations assisting guests conducting security walks and operating the property transportation as required. The goal of this position is to support the hotel in the manner required for the hotel to operate smoothly and create a positive experience for the guests. This position may be required for the front desk operation during the overnight shift (Typically 11pm-7am).

Responsibilities

Qualifications

• High School diploma or equivalent and/or applicable experience in a hotel or a related field required.
• This position requires strong attention to detail ability to communicate effectively with guests and team members verbally or in written form multi-task and be able to problem solve effectively.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service. . 
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Must have a valid driver's license for the applicable state.

Job Responsibilities

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Abide by and/or assist with maintaining sanitary/cleanliness standards as outlined by Aimbridge Hospitality and/or the respective property.
• Perform other tasks/jobs as assigned by the supervisor or manager.

HOUSEKEEPING (as applicable)

• Thoroughly clean and restock the required number of guest rooms per shift.
• Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
• May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
• Maintain cleanliness of all public spaces at the hotel including interior and exterior as well as any meeting space
• Work in laundry for cleaning of all linens and towels and ensure all items are properly folded.
• Restock laundry and cleaning supplies on all guest room floors
• Remove trash from all public areas from interior and exterior
• Receive weekly orders and restock break down cardboard boxes and place in the proper trash bin
• Deep cleaning tasks may include but are not limited to changing the AC filter cleaning the AC coils touching up paint on walls/molding cleaning the kitchen and lounge area touching up scratched furniture or rehanging closed slide doors.

FRONT DESK (as applicable)

• Greet and welcome all guests approaching (or calling) the Front Desk in accordance with Aimbridge Hospitality standards.
• Answer guest inquires about hotel service facilities and hours of operation as well as questions regarding restaurants transportation entertainment etc.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

NIGHT AUDIT (as applicable)

• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Maintain radio contact with other associates during entire shift.
• Understand all life safety systems.
• Work with overnight security to ensure safety of hotel and guests
• Prepare required reports as required by the hotel and/or hotel management.

BELL ATTENDANT (as applicable)

• Load and unload luggage carts; check/store luggage for arrivals and departures with luggage tags.
• Deliver packages messages or flowers to guest rooms as appropriate.
• Transport guests to and from the hotel and/or to local area attractions as requested.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan