Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.
For more information visit http://thecolonypalmbeach.com
JOB OVERVIEW:
Performs all administrative and service functions as necessary to support the Meetings & Special Events department. Responsible for all events over 75 people including Weddings, charity events, local and hotel sponsored events.
ESSENTIAL JOB FUNCTIONS:
- Answer phones and emails,
- Respond to inquiries for events and functions, effectively and professionally provide information to clients about the property,
- Provide information to clients on various options for food & beverage, services, set-up, rooms, venues, and vendors,
- Responsible for creating, updating, detailing, and distributing Banquet Event Orders (BEOs)
- Process catering orders and send menus to clients,
- Coordinate tastings to demonstrate execution of client food and preparation requests,
- Contact clients to coordinate menus and event details, assist with scheduling vendors, room blocks,
- Distribute BEOs and group documents to all departments and hold BEO meeting weekly for all departments
- Perform as client contact for events at the start of each event, greet Clients and introduce to Banquet Manager & Captains
- Up sell Food & Beverage and event services to Clients
- Coordinate with Executive chef and banquet chef in planning event menus
- Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action,
- Serve as a liaison between various departments to coordinate event/function details, work with all departments to ensure all catering and food requests are handled properly and thoroughly,
- Assist with confirming setup, seating, floorplans, and staffing requirements,
- Communicate effectively with the Banquet Manager/Captain to support guest experience and satisfaction,
- Knowledge of sales skills, revenue management, training, and motivation of peers.
- Assist the Captain/Banquet Manager in overseeing events onsite to include supervising set up & staff to ensure a successful execution and that excellent guest service is provided,
- Responsible for the planning, detailing, and servicing internal hotel events such as Colony sponsored events
- Review previous day events for billing accuracy and guest signature, track revenue
- Provide guest service for all aspects of the business,
- Create and maintain catering and sales files with notes and correspondence for all events
- Participate in post event assessment meetings,
- Responsible for all billing
- Ensure security, integrity, and confidentiality of data,
- Maintain a safe and secure working environment,
- Perform other duties as assigned
- Perform office and administrative duties to assist Special Events department.
STANDARD SPECIFICATIONS:
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or member/guests.
Qualifications;
- Education: Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field.
- Experience: Proven experience (typically 3-5 years) in event planning and management, with a strong track record of successful events.
- Must possess a positive and upbeat personality with a desire to deliver outstanding service to guests.
- Ability to multi-task, be detail-oriented, and be able to solve problems to effectively deal with internal and external guests.
- Working knowledge of current property management system, Delphi, Zingle, Synergy, Outlook, Excel, and strong, functional computer skills.
- Working knowledge of all hotel departments.
- Complete understanding of both Front of House and Back of House operations within the Food & beverage operation
- Ability to communicate in English with guests/visitors, management, and co-workers clearly and to their understanding. Multi-lingual capability is a benefit to the role.
- Ability to provide clear and concise written communication.
- Excellent guest service skills.
- Strong leadership skills.
- Ability to work flexible schedules to include weekends, evenings, and holidays.
- Ability to maintain calm and resolve problems in a busy environment.
- Ability to maintain discretion and confidentiality of all guests and pertinent hotel information.
- Ability to work without direct supervision and think freely to develop own ideas.
- Ability to work cohesively with other individuals and departments as part of a team.
- Ability to hire, train, nurture, and develop staff.
Skills:
- Excellent organizational and project management skills.
- Strong communication and interpersonal skills.
- Proficiency in event management software and tools.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong negotiation and problem-solving abilities.
- Certifications: Professional certification in event management (e.g., Certified Meeting Professional (CMP)) is a plus.
- Sits, stands, bends, lifts, and moves intermittently during working hours.
- Interacts professionally with guests, vendors, internal staff, etc., under all conditions and circumstances.
- Must be able to handle extreme outdoor temperatures and working condition.
- Must be constantly alert for guest’s safety and comfort.
- Must be able to lift, push, pull 50 pounds.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends/Holidays as needed
Experience:
- Events management: 2 years (Required)
- Customer service: 2 years (Required)
Ability to Commute:
- Palm Beach, FL 33480 (Required)
Ability to Relocate:
- Palm Beach, FL 33480: Relocate before starting work (Required)
Work Location: In person
Publié Le 2 Décembre 2024