Surveillance Agent I

Position Summary:

Under the Supervision of the Shift Supervisor, the Surveillance Agent I is responsible for observing, monitoring, and documenting all activity occurring on Casino Property. The agent will ensure the safety and security of the casino's assets, patrons, and employees by maintaining constant vigilance. Additionally, the Surveillance Agent will document all observations in writing to maintain accurate records for future reference.

Note: Native American preference will be given.

Essential Duties & Responsibilities:

• Monitor all casino activities using surveillance equipment.
• Document any suspicious or unusual activities meticulously in written reports.
• Maintain logs of daily activities and report any incidents to the Shift Supervisor.
• Ensure the functionality and proper maintenance of all surveillance equipment.
• Collaborate with security personnel to ensure comprehensive coverage of the casino property.
• Documents and Records events in Table Games, Slots, Cage, Soft Count, and must have working knowledge of credit procedures, cash transactions, Casino procedures and regulations.
• Conduct reviews and transfer incidents to a separate composite.
• Report any procedure violations or irregularities observed to the Shift Supervisor, and provide protection of the assets in the Casino.
• Must maintain knowledge of the Policies and Procedures for: Table Games, Cage, Slots, Count Room, Security and Food and Beverage.
• Usage of Two-Way radio and equipment.
• Train and prepare for mandatory Certification to maintain position within the Surveillance Department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education:

• High school diploma or equivalent.
• Prefer prior Indian Gaming experience or equivalent experience to the position for a minimum of one-year.

Minimum Qualifications:

• Must be at least 21 years old and have a valid New Mexico Driver’s License. 
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license from the Pueblo of Tesuque Gaming Commission.
• Excellent observational and analytical skills.
• Proficiency with surveillance systems and related technology.
• Strong written communication skills for creating detailed reports.
• Ability to work independently and make quick decisions.
• Good interpersonal skills to interact with team members and security personnel.

Supervisory Responsibilities:

None relating to this position at this time.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for extended periods. The employee occasionally is required to stoop, kneel, crouch, or crawl and must occasionally lift up to twenty (20) pounds.  The employee will be required to view video monitors for extended periods and must be able to hear and understand.  The employee occasionally will be exposed to loud noise and change in temperatures.

Work Environment:

Work is generally performed in a casino setting. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.    

ADA/EEO Compliance:

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer. 

Drug-Free Disclaimer:

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.

Statement of Understanding: 

I have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided.