Dual Rate Main Banker - Cage Supervisor

Position Summary:

Responsible for supervising the Main Bankers, Cage Cashiers and Guest transactions while simultaneously protecting the company assets within the Cage, during assigned shift; Communicates directly with Guests, management, and other Casino personnel, and must always maintain a professional demeanor and a positive attitude; Provides quality Guest service, including but not limited to processing ,transactions, handling disputes; Prepares and accurately verifies all Casino exchanges, including but not limited to Cashier transfers, Outlet Banks, Cashier Banks, Casino Deposits, Casino Bank Orders, Table Fills/Credits, and Casino Drops (Slots, ATM, Kiosk, Table Games).

Note: Native American preference will be given.

Essential Duties & Responsibilities:

• Acting-Supervisor in the absence of a Cage Supervisor
• "On-call" status during assigned shift
• Track Guest transactions and prepare/maintain MIL, MTL and CTR’s
• Enter Table Game closers and roll Cage/Pit shift in a timely manner
• Balance Vault Main Bank and Cashier Banks
• Process Casino Drops, Bank Orders, TITO's, Jackpots, Table
• Fills/Credits Fill/Drop ATM's and Kiosks
• Prepare Outlet Banks, Cashier Banks, Casino Deposits
• Handle Guest disputes professionally and effectively
• Complete paperwork within a reasonable timeframe; accuracy and clarity in verbal and written communications. Ensures accuracy of all paperwork received and disbursed.
• Performance appraisals, coaching, mediations, and dispute resolution
• Engage disciplinary actions with subordinates when applicable
• Investigate variances, process requests for review with Surveillance Complete reports and assignments within a reasonable time frame, accuracy and clarity in verbal and written communications
• Accurately verifies and balances the Vault Main Bank and Cashier Banks, and investigates any variances that transpire.
• Is knowledgeable of Cage Policies and Procedures as well as Internal Controls and is capable of filling any Cage position on any shift.
• Services Cage machinery (Coin/Currency counters, Kiosks, ATM's, etc.).
• Utilize email to communicate with Cage Managers, Cage Supervisors, and other Departments as required; relay information from shift to shift

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education:

• High School Diploma or GED and experience totaling two (2) years
• One (1) year Cashiering and one (1) year Customer service experience
• Experience in the Gaming or Banking Industries preferred but not required
• Experience acting within a Supervisor capacity preferred but not required

Minimum Qualifications:

• Ability to write reports, business correspondence, policies and procedure manuals and the general public.
• Bilingual a plus; at a minimum, the ability to understand and be understood to all Spanish speaking individuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
• Remains flexible and adaptable and must be able to work all shifts and all days, including Holidays as necessary or assigned.
• Must be able to obtain and maintain gaming license from the Pueblo of Tesuque Gaming Commission.
• Must be 21 years old or older

Supervisory Responsibilities: 

The Dual Rate Main Banker/ Cage Supervisoris responsible for overseeing the Cage Staff when acting as the Cage Supervisor, ensuring alignment with departmental and organizational objectives. The supervisor provides guidance and assistance in addressing unusual situations that may arise, particularly those without clear precedents or requiring interpretation of policies and regulations.

Following initial training, the Dual Rate Main Banker/ Cage Supervisoris expected to perform duties independently, demonstrating proficiency and autonomy in task execution. Regular spot checks are conducted to evaluate accuracy, adequacy, timeliness, and compliance with relevant rules, regulations, and policies.

Physical Requirements:

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to fifty (50) pounds. The work environment includes a variety of settings: computers, office equipment, cash, and other hard surfaces. The incumbent occasionally exposed to loud noise, change in temperatures, and second-hand smoke.

Work Environment:

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.   

ADA/EEO Compliance:

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Drug-Free Disclaimer 

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.

To Apply: Go to https://tesuquecasino.com/careers-2/ , Job Openings, View all Open Jobs, find the position by searching for the name, and apply. Please submit a resume when applying.