Photo of Hilton Garden Inn Bethesda Downtown, Bethesda, MD

Guest Service Agent

Hilton Garden Inn Bethesda Downtown

7301 Waverly Street
Bethesda, MD 20814

216 Room Hotel
Géré par HHM Hotels
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Compensation: $18.00 to $19.00 per hour, Temps plein

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 6 Décembre 2024

Hilton Garden Inn Bethesda Downtown

Near Medical Centers, Easy Access To DC

We're one block from the Bethesda Metro Station, which takes you to downtown Washington, DC in 20 minutes. Walter Reed National Military Medical Center, National Institutes of Health-NIH, and Johns Hopkins Medicine-Suburban Hospital, and shops and restaurants, are within two miles. DCA Airport is 10 miles away. 

Dining and Drinks

Have a perfect start to your day at the Hilton Garden Inn Bethesda by joining us for breakfast at The Garden Grille. If looking for a self-service option, take a look at our offerings at Pavilion Pantry® which is available 24/7.

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