Front Desk Agent

Job Description

Job Summary: Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations.

Job Duties

•  Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process. 
• Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms. 
• Books reservations for guests that call or approach the front desk. 
• Accepts payments. Processes cash and credit card transactions according to established policies and procedures. 
• Maintains a house bank. Prepares accurate report of receipts and makes daily deposit. 
• Checks guests out of the hotel at the completion of their stay. 
• Responds to guests' requests promptly. Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants. 
• Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues. 

Education and Experience

• High school diploma or equivalent 
• Previous customer service experience 

Skills & Abilities

• Excellent verbal communication skills 
• Strong customer service focus 
• Detail oriented 
• Strong organizational and time management skills 
• Basic computer and math skills 
• Ability to work a flexible schedule, including nights, weekends, and holidays 

Physical Requirements

• Ability to stand for extended periods of time, reach, grasp, walk, hear, see, talk and perform repetitive motions 
• Ability to push, pull, carry, lift or otherwise move up to 10 lbs. 

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Paid Time Off policy
• Northwood Hospitality Discounts