Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. It shares trade on the New York Stock Exchange under the ticker symbol "BALY".
The Customer Service team is focused on creating a fun and hassle-free experience for all players needing our support. We are often the first point of contact for patrons who need help or have had a problem. Listening with a high focus on detail and then offering efficient solutions is critical to the overall success of our goal of delivering best-in-class player experience. The manager position is a crucial leadership point to support the overall contact center's efforts.
The Customer Service Manager is responsible for all aspects of the day-to-day operations of the Customer Service department, from Customer Service Representatives up to Customer Service Team Leads. Reporting into Vice President of Operations, the Customer Service Manager works to ensure that the Customer Service department operates at peak efficiency and in-line with corporate objectives and service quality.
As our sites operate 24/7 so does our Customer Service department. Therefore, this non-exempt role demands flexibility and will be based on the needs of the business.
Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.
Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer
- Annual leave
- Annual bonus
- 401K Program
- Health insurance
- Home office allowance
At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
We are
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.
Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.
5+ years’ experience of managing Customer Service teams of 25+ people.
Our New Jersey office is situated right on the edge of the Hudson River with an unbeatable view of the New York City skyline, just a few blocks and a short ferry ride away from all the hustle and bustle of big city life. The weather gets a little brisk down by the water (so pack a good winter coat!), but there’s always something going on in this eclectic and lively city, voted the most culturally diverse US city in 2020.
Join our New Jersey team and you’ll find a fun bunch of people specialising in a wide range of areas across the business, including Payments, Fraud and Risk, Marketing, Chat, Social Media, and Customer Service. You will also find a burning passion for food, (honestly, there are so many great places to eat nearby), an unparalleled snack closet, and truly killer karaoke nights.