Photo of Courtyard Springfield Downtown, Springfield, OH

Night Auditor

Courtyard Springfield Downtown

100 South Fountain Avenue
Springfield, OH 45502

120 Room Hotel
Géré par First Hospitality
hospitality on hand all through the night
Compensation: $13.00/hour and up based on experience, Temps plein, part time or full time - 2, 3, or 4 shifts per week

What's in it for you…

  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • 401(k) enrollment after 30 days!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items .  Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

  • Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
  • Thank departing guests, verify accurate billing, and encourage return visits.
  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
  • Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
  • Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
  • Listen to guests and empathize with their challenges.  When necessary, solicit guest feedback and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

  • 2+ years of customer service experience, preferably in Hospitality or related industry
  • High School diploma or equivalency education certificate required

Communication:

  • Excellent verbal and written communication skills
  • Must be able to speak, read, and write in primary language used in the workplace

Physical:

  • 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Ability to independently work during overnight hours

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Publié Le 3 Juillet 2024

Courtyard Springfield Downtown

Stay in the heart of downtown Springfield

Newly Renovated! Make your visit to Springfield, OH, a success with a stay at Courtyard Springfield Downtown. Enjoy popular attractions near our hotel, including Westcott House, Clark County Heritage Center and Wittenberg University. Explore downtown Springfield and visit restaurants like O'Charley's, Fountain on Main and Young's Jersey Dairy. Alternatively, satisfy your appetite at Mela Urban Bistro, our on-site restaurant featuring an extensive wine list. Maintain your active lifestyle at our refreshing indoor pool and 24-hour fitness center. Our event venues are ideal for your upcoming meeting, wedding celebration or special occasion in downtown Springfield. During your stay, rest up for a productive day in pet-friendly hotel rooms equipped with free Wi-Fi and plush Marriott bedding. Whether you’re visiting Ohio for business, pleasure or the perfect balance between the two, make the most of it at Courtyard Springfield Downtown.

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