Hotel Sales & Events Manager

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

The Watermark Hotel is an all-suite hotel located in Capital One Center, featuring 300 luxury residential suites with lavish, upscale furnishings, abundant space to unwind, and a hospitality team dedicated to setting a new definition of luxury. The Watermark indulges guests with a thoughtfully curated stay that delights and surprises even the most discerning traveler. Thoughtfully designed to enhance a visit to Tysons, Virginia, the hotel offers convenient access to Capital One Hall, the McLean station along the Metro’s Silver Line, and more. Culinary experiences include a bountiful breakfast at The Aviary, or craft cocktails paired with chef-driven dishes at one of the area’s hottest new restaurants, Wren. The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues at Perch Putt, our 18-hole miniature golf course with food trucks and Rhum Roost tiki bar.

This exciting role with great opportunities for career growth is responsible for supporting the hotels’ rooms and catering sales efforts.  You will be part of a dynamic team of seasoned sales professionals. Our supportive and mentoring approach will provide you the tools and expertise to further your hospitality journey. Our focus is on creating experiences for our clients.  You will be championing internal and external customer relationships and objectives in support of Our Quality Pledge and Standards of Service.  Our commitment to our clients, guests, and patrons’ experience is paramount to our team, the hotel, and the company's success.

This entry-level management position builds on previous hotel/hospitality experience to provide administrative and general support to the sales and catering team in a variety of activities including, but not limited to, being the contact for assigned groups, meetings, and banquet-related functions once contracts are signed; detailing group resumes, banquet event orders and diagrams for assigned bookings; booking and managing groups and catering in assigned market segments; acts as the liaison between the hotels’ sales and operating departments as the “voice” of our valued clients.

Responsibilities:

• Sales/Revenue Maximization: Responsible for achieving group sales and catering revenue goals through food, beverage, room rental, and audio-visual sales by business development, account management, and hotel site sales calls. Also responsible for maximizing space potential and maximizing food and beverage minimums. Consistently pursues up-selling opportunities to maximize revenue potential. Achieves business revenue goals by developing, building, and maintaining excellent client relationships through community involvement, local visitors’ bureau, bridal organizations, charity events, and cultivating client database. Uses expertise to advise and implement changes to catering operations based on sales and client comments. 
• Guest Service: Support client satisfaction by ensuring Hotel and catering service standards are met and clients’ needs are responded to promptly. Ensures effective communication of client needs from catering to appropriate operational departments. You will resolve clients’ complaints and concerns in a courteous and friendly manner, focusing on service recovery when applicable.
• Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delph/Salesforce daily. Create and manage group blocks in Opera. Utilizes all other sales tools and market intelligence.
• Safety/Risk Management: Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.
• Self/Workload Management: This is a collaborative team environment, yet the role requires responsible and effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and a positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Qualifications:

• Education: High school diploma or GED required. College degree or equivalent experience preferred. Microsoft Office, Teams, Delphi/Salesforce, Opera experience is preferred. Professional membership and community involvement are desired. 
• Experience/Knowledge/Skills/Abilities: Prior hotel catering or sales experience desired. Heavy emphasis on sales with knowledge of food and beverage is desired. Must be detail-oriented, can communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment.
• Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Benefits:

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey