Assistant Guest Relations Manager
Description
Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
And, we strongly believe that our Team Members are more than just “employees”.
Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.
Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
Join us now and enjoy the Hilton experience for yourself.
A Assistant Guest Relations Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Assistant Guest Relations Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. The Assistant Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
- Manage special room assignments and suite occupancies
- Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
- Ensure all VIP room standards are met and amenities are in place before arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Maintain inventory of Guest amenities
- Demonstrate current knowledge of all hotel products and services
- Offer a professional manner with an emphasis on hospitality and Guest service
Requirements
What are we looking for?
A Assistan Guest Relations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Petaling Jaya
At A Glance
Set in the commercial district near popular shops and just 15 minutes from Kuala Lumpur, Hilton Petaling Jaya is a prime setting for exploring Malaysia. Walk to the Light Rail Transit station, and reach KUL Airport in 45 minutes. We're also near a dozen corporate offices and family-friendly attractions. Enjoy perks like an indulgent spa and salon, all-day dining, a nightclub, fitness center, tropical pool, gift shop and elegant meeting space.
Hilton Petaling Jaya offers 19,885 sq. ft. of gorgeous meeting space across the Kristal Ballroom and 18 meeting rooms. Our staff can plan, cater and oversee events for up to 1,000 guests, including private meetings, cocktail parties, conferences, product launches and wedding receptions.
- 2015 TripAdvisor Certificate of Excellence Award winner
- 5 restaurants with Chinese and global favorites, plus a nightclub
- Office district hotel with Executive Lounge and ample event space
- Life Spa - book a seaweed facial, salon styling or couples treatment
- Free, well-equipped fitness center with sauna and steam room
- Outdoor pool, babysitting service and more family amenities
