Event Manager

The Event Manager is responsible for the enthusiastic, heartfelt, efficient, and professional coordination of any assigned convention, conference or meeting group.  This position is on the payroll of The Scott Resort & Spa however, it is based at our fantastic sister property, the Arizona Grand Resort & Spa, as part of our ONE TEAM!  This role works with events for The Arizona Grand Resort & Spa AND The Scott as part of the ONE TEAM for Marc & Rose Hospitality.

• Respond in a timely manner to internal and external customers
• Systematically establish, build and maintain positive relationships with clients
• Establish a positive and professional presence and rapport with internal and external customers 
• Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)
• Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
• Assist with sales site inspections, as required, and conduct planning sites as needed
• Maintain accurate information and revenues in Delphi, at all times, to ensure accurate forecasting
• Introduce key operations personnel to client or on-site contact
• Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
• Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
• Follow through on billing to ensure all monies are collected
• Continuously follow up, in a timely manner, to gather all pertinent information from customer
• Interface with outside vendors as needed

In addition:

Accurate and timely preparation of event orders, set-up diagrams, group resumes, and other informational forms

Work with all internal departments to coordinate needs of groups

Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs

Establish rapport with and entertain meeting planners while promoting resort facilities and services

Plan and conduct pre and post-convention meetings with clients and respective departments

Other tasks as assigned by the Assistant Director of Event Management, VP of Sales & Marketing or General Manager

Education: High School Diploma or equivalent required, college degree preferred but not required.

Experience: Minimum of two (2) years in hospitality sales and/or Catering/Conference Services experience required.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

Knowledge of food and beverage, SalesForce and basic AV equipment.

Ability to utilize Microsoft Office including Word, Excel and Outlook.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to lift, grasp, carry and/or push up to 20 pounds.

Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time.

Ability to learn and demonstrate the Resort’s service standards, AAA Diamond standards, and Meeting Matrix standards.

Personal Characteristics:

•           Behaves ethically and honestly

•           Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language

•           Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our Purpose (to make space for genuine hospitality) & Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.