3990 TecPort Drive
Harrisburg,
PA
17111
We create great experiences! Help us create something great by joining our award-winning team!
Summary
Responsible for the Resort in the absence of the General Manager. Assists Team Leaders to ensure efficient and profitable operations by performing the following duties personally or through fellow Team Members. Contacts representatives of government, business, associations, and social groups to solicit business for hotel by performing the following duties. Responsible to oversee thorough cash out report, balancing in areas of petty cash, safe and drawer. Coordinates and provides leadership to the Guest Services/Reservations. Responsible for ensuring 100% Guest satisfaction.
Essential Duties and Responsibilities include the following:
Supervisory Responsibilities
Manages subordinate Team Leaders who supervise Team Members in Guest Services, Breakfast, Maintenance, and Housekeeping. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory Team Members. Carries out Team Leader responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Responsible for and designating a back-up for processing departmental payroll components in a timely manner, such as weekly timesheet approvals, transferal of hours, PTO, entering schedules, etc.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or eight years related experience and/or training.
Certificates, Licenses, Registrations
Hilton GM Certified preferred but will train
Hilton Brand Training upon hire
RAMP Training preferred but will train
CPR Certification preferred but will train
Safety Policies and Practices
The Team Member in this position is responsible for following Willow Valley's safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Willow Valley's Safety Manual. The Team Member will be reviewed annually on workplace safety.
Team Member is aware of safety hazards and acts pro-actively to prevent injuries. Reports injuries and illness promptly and thoroughly. Attends training meetings, performs site safety inspections and conducts Team Member training when appropriate.
Computer Skills
General Computer Skills with experience using Word, Excel, Power Point, Email Internet Software, MS Windows OS and Hilton OnQ or PEP.
Signatory Authority
Sign purchase requisitions and invoices for expenditures for products and services continuously required to carry out the functions of your operational area in accordance with the annual Willow Valley Associates, Inc. Signature Authority Limits.
Complexity and Judgment
Work involves the performance of complicated tasks and requires consistent investigation and interpretations in unusual situations. Independent judgment is used on a continuous basis.
Guest & Team Member Relations
This position requires the ability to resolve issues with Guests, Team Members and/or the public. Influencing and persuasion are frequently used skills of this position.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Physical Demands
While performing the duties of this job, the Team Member is regularly required to use hands to finger, handle, or feel and talk or hear. The Team Member frequently is required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The Team Member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The noise level in the work environment is usually moderate.
Willow Valley, a local Lancaster County company, offers the following full-time benefits:
Willow Valley Associates is an Equal Opportunity Employer.
Inside our bright lobby and meet the friendly staff at our Homewood Suites by Hilton® Harrisburg East-Hershey Area hotel in Harrisburg, Pennsylvania. Situated near Lancaster, Hershey and Gettysburg, our hotel is close to attractions, theme park fun and business connections.
Select from 105 studio, accessible, and one- and two-bedroom suites. Among extended stay hotels in Harrisburg, PA, our hotel provides a hot full breakfast daily and evening social Monday through Thursday included with your stay. Prepare lunch from your suite kitchen or the courtyard grill. Watch the flat-screen TV or keep in touch with high-speed internet access, also included with your stay.
Hersheypark/Chocolate World is only eight miles away. Explore Harrisburg, the Civil War Museum and Gettysburg Battlefield. Discover the State Farm Show Complex or the Giant Center, a hockey arena.
Network easily from our TecPort Business Center location. Visit Federal Express, the Hershey Corporation and Fort Indiantown Gap, a National Guard training center. Make a presentation to 50 clients in the Willow Room and follow up with attendees using our 24-hour business center with complimentary printing service.
Swim in our indoor pool or work out in the fitness center. This hotel also offers a putting green and a sports court for basketball or shuffleboard. The Homewood Suites by Hilton® Harrisburg East-Hershey Area is the ideal destination when you're looking for your next Harrisburg, PA hotel.