Slot Shift Manager (Grave)

Closing Date July 5, 2024 At 400 Pm

Salary: Depending on Experience (DOE)

This position is responsible for the proper scheduling of slot personnel on their respective shifts and provides guidance and information pertaining to slot operations by performing the following duties personally or through subordinate staff, as well as demonstrating the GILA WAY. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Walks the floor, ensuring an excellent guest experience, observing slot performance and handling disputes.
• Ensures that payouts are performed in a timely manner.
• Develops schedules to ensure efficient floor coverage and excellent customer service.
• Reviews daily logs and paperwork and takes action as appropriate.
• Documents slot transactions and other activities on a daily basis. 
• Performs administrative duties such as creating correspondence, memos, email and telephone calls.
• Interfaces with regulatory agency staff as required. 
• Assigns and checks in/out all change banks as necessary.
• Maintains check and comp signing authority according to policies and procedures.  
• Enforces and ensures compliance with all policies and procedures. 
• Assumes job duties and responsibilities of slot manager during absences or when assigned.
• Ensures the proper training and evaluation of all new and current employees. 
• Meets with slot personnel and management daily.
• Compiles, generates and reviews shift reports and takes appropriate actions. 
• Maintains accurate documentation in employee files on a regular basis (recognition, discipline, etc.) 
• Ensures all reports are completed properly on a daily basis. 
• Responsible for mentoring and developing Pathways Mentorship Program participants to successfully transition to management level positions.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.. 
• Performs other duties as assigned.

Supervisory Responsibilities:

Directly supervises multiple slot employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

Skills/ Requirements

• High School Diploma or equivalent required.
• Experienced in Slot Operations.
• Supervisory experience preferred.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral. 
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.