Under the direction of the Security Operations Center (SOC) Manager, the Dispatch Shift Manager oversees and coordinates the activities of the dispatch center and its team members. The Dispatch Shift Manager has the ability to perform the full range of dispatch in support of public safety, and security of the Tribe, reservation, related properties, team members, and visitors. The Dispatch Shift Manager is also responsible for creating and delegating work projects and scheduling team members ensuring proper staffing levels are maintained. The Dispatch Shift Manager assists with threat analysis and risk assessments as directed by the Intel division, and enters information from DPS or other agencies into the computer-aided dispatch (CAD) system.
1. Manages, assigns, and reviews dispatchers work regarding receiving and processing emergency and non-emergency calls. Monitors phone and radio traffic to ensure procedural compliance, reviews case information entered into the computer system, and conducts quality assurance feedback and coaching sessions.
2. Investigates situations promptly and accurately, quickly adopting effective and reasonable courses of action with due regard to surrounding hazards and circumstances. Analyzes policies and procedures and recommends changes to increase efficiency and effectiveness to the SOC Manager.
3. Serves as a key representative DPS to internal customers, vendors and visiting guests. Interprets, explains and answers operational and procedural questions and concerns from team members, customers and the public. Completes notifications to appropriate groups and/or individuals as needed. Manages public inquiries and complaints by phone ensuring a high level of customer service and courtesy in order to establish and maintain effective public and customer relations.
4. Delivers reports, analysis of phone records and recordings, and CAD data to department leadership. Reviews statistical data regarding center and team member performance, and makes adjustments as necessary.
5. Operates and monitors computer aided dispatch, phone and radio communications systems.
6. Coordinates with department leadership regarding events and/or activities that may initiate the process for creating proper notifications.
7. Responsible for the oversight and monitoring of alarm systems, and analyzing recorded and live surveillance video of non-gaming activities to detect any suspicious activity.
8. Conducts threat analysis and risk assessments coordinating with law enforcement agencies and other departments, as needed.
9. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
San Manuel Band of Mission Indians will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
The San Manuel Band of Mission Indians is a federally-recognized Indian tribe located on the San Manuel Indian Reservation near Highland, California. San Manuel exercises its inherent sovereign right of self-governance and provides essential services for its citizens by building infrastructure, maintaining civil services, and promoting social, economic, and cultural development.
The Serrano people of San Manuel have called this area home since time immemorial and are committed to remaining a productive partner in the San Bernardino region. The Reservation, once only 640 acres, is now over 1,100 acres in size.
The call of Yawa’ – to act upon one’s beliefs – inspires the Tribe to give back to the areas they call home and support organizations working to create a better tomorrow in the Inland Empire and Indian Country.
Our support is directed to organizations providing services in San Bernardino and Riverside counties, including:
The Tribe also operates Yaamava' Resort & Casino at San Manuel (formerly known as San Manuel Casino®), the Palms Casino Resort, as well as other enterprises.
We value our employees and offer a comprehensive Benefits Program
Our team members enjoy a competitive base salary, an annual discretionary performance bonus, and an annual merit increase as part of our total rewards package. Additionally, San Manuel supports team members' financial health through 401(k) retirement savings plans that offer a 2% core discretionary contribution and matching, and a host of other services - from discounts to tuition assistance.