Luxury Sales Manager

Description

Join us as a Luxury Sales Manager at Conrad Tulum Riviera Maya, where luxury meets unparalleled natural beauty. This is an exceptional opportunity to advance your career in a prestigious luxury brand within Hilton's distinguished portfolio.

 Position Statement:

The Luxury Sales Manager is primarily responsible for the leisure market segment, including FIT, Wholesalers and Group Tour segments. This includes market segment research, development, and solicitation of customers, as well as maintaining positive relationships with current accounts. The role involves consistently meeting with and entertaining customers, conducting property tours, participating in tradeshows, industry events, and community activities to professionally promote the resort.

What will I be doing?

As a Luxury Sales Manager, you will:

Direct the identification, sales efforts, and relationships with top leisure travel producers including travel management accounts, retail travel agents, consortiums, and wholesalers in LATAM market. Existing relationships and experience within Virtuoso, Signature Travel, American Express, Inspirato, Kiwi Collection, Internova Select and others. Assist in the integration of individual property efforts into the overall performance of the Waldorf Astoria Cancun. Direct the efforts to garner and organize relevant competitive information. Assist in sales missions, tradeshows and FAM, dedicated toward the growth and recognition of the hotels. Establish ongoing target lists via Agency 360 and local trends, specific to Luxury Consortia. Attainment of annual room night and revenue goal for Luxury Leisure and Wholesale travel sales budget. Initiate contact with perspective business travel accounts as identified through direct sales program. Coordinate special promotional events for key leisure and WS travel customers and their clients, i.e. FAMs, Resort-hosted receptions, customer appreciation parties and incentives, etc. Make qualified sales trips and solicit new clients on behalf of the hotels overall Strategy. Represent property at appropriate travel industry tradeshows, conference and meetings. Monitor marketing efforts to leisure travel customers with updates of programs and events on behalf of the Hotels. Review account’s production and travel pattern to determine the appropriate market segment for negotiation. Engage with the hotel’s revenue management and reservations team, along with Operations to ensure strong communication and synergy. Ensure that travel industry policies and wholesalers are known and adhered to by all hotel and office staff.

Requirements

What are we looking for?

A Luxury Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Minimum of three (3) years of sales experience in a luxury hotel or resort environment Requires strong communication skills, both verbal and written Fluent in Spanish College Degree preferred, high school or equivalent education required Strong discipline and work ethic. Ability to travel on sales calls and tradeshows. Ability to establish and master goals- work towards budget annual goals Ability to identify and develop accounts Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!