Site Inspection Executive

Description

Join us as a Site Inspection Executive at Conrad Tulum Riviera Maya, where luxury meets unparalleled natural beauty. This is an exciting opportunity to elevate your career in a prestigious luxury brand within Hilton's distinguished portfolio.

The Site Inspection Sales Manager will primarily be responsible for conducting site inspections of all segments, including Group and Transient, to win business for the hotel. The entire hotel team, from the General Manager to the housekeeping staff, are stakeholders in ensuring flawless execution of the site plan to WOW the customer and secure the business.

What will I be doing?

As a Site Inspection Executive, you will:

- Conduct detailed tours of the hotel's facilities, including rooms, event spaces, and amenities.

- Create a personalized WOW factor tailored to the company and/or customer's needs.

- Handle inquiries and follow-ups promptly and professionally.

- Assist in the planning and execution of promotional events and fam trips.

- Maintain accurate records of all site inspections and client interactions.

- Create a remarkable customer experience and develop a sales culture within the hotel.

- Establish and strengthen customer relationships, differentiating the hotel from the competition.

- Ensure Department Heads review the alert in daily pre-shift meetings and identify objectives.

- Read the client effectively to understand their needs and close the group, winning against the competition.

- Coordinate with Sales Managers on fam trips, ensuring proper communication and execution.

Requirements

What are we looking for?

A Site Inspection Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Excellent communication skills: presentations, written and verbal.

- Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information.

- Ability to take initiative.

- Open-minded, flexible, and creative.

- Motivated, committed, and enthusiastic, seizing opportunities to learn new skills and knowledge.

- Maintain a high level of professionalism in dealing with customers and internal stakeholders.

- University degree.

- Advanced knowledge of MS Office and knowledge of sales tools used.

- Experience working in multicultural or international settings.

- Fluent in English.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!