Surveillance Officer

Description

Responsibilities

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
• Monitor activity for criminal activity, violation of Missouri Gaming Commission regulations, and/or violation of company policies and procedures.
• Appropriatelyrecordactivities and report observations to company and Missouri Gaming Commission officials.
• Appropriately record surveillance activity in daily log.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, market plans, and team member and patron information.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established byBally'sKC and departmental management.
• Other duties as assigned or any reasonable request from any member of management.

Qualifications

• A high school diploma or GED is preferred.
• Previous CCTV or Loss Prevention experience is preferred.
• Must obtain Missouri Gaming Commission occupational license.
• Ability to write clear and concise reports using correct grammar and punctuation.
• Appropriate use of personal computer, fax machine, and telephone with voice mail system.
• Knowledge of all surveillance equipment, including CCTV cameras and monitors, NVR system, alarm systems, and listening devices, and all CCTV related computer systems.
• Knowledge of all table games and casino internal controls.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
• Read, write, and understand simple instructions.
• Communicate appropriately with all casino guests, casino departments, and fellow team members.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Accurately perform all assigned job duties in a fast-paced environment, usually under strict time pressures, and usually with a high volume of phone calls and two-way radio traffic.

What’s In It For You