Responsible for welcoming casino resort guests in a warm, professional and friendly manner. Handles the processing of hotel reservations, assigns rooms according to player gaming value and guest requests, handles phone inquires, registers guests, handles room changes, reviews balances, collects payment, settles guest accounts, checks guests out, provide assistance and direction. Assists and supports department and division employees and management to deliver an exceptional overall guest experience.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Must be at least18 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Cache Creek Casino Resort Tribal Gaming License
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Reading of a computer screen, guest registration card and other documents. Identify guest at a distance, establish eye contact and service. Identify color codes on the computer screen and process accordingly. Monitor and react to the activity in the front lobby. Identify first in line guest to service in proper order.
Switch focus from computer screen to document to guest and back.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly exposed to second hand tobacco smoke. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate. Busy and populated front lobby, phone and office equipment.
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Cache Creek Casino Resort is owned and operated by the Yocha Dehe Wintun Nation, located in Brooks, California. Since its humble beginnings as a bingo hall in 1985, Cache Creek Casino Resort has grown to become one of Northern California's largest casino-resort destinations.
Located 40 miles northwest of Sacramento and 80 miles from the San Francisco Bay Area, the Cache Creek casino features over 2,300 slot machines and more than 80 table games with High Limit Room which offers blackjack and baccarat, along with a full-service bar and VIP casino cage.
The North & South hotel towers feature 659 four-diamond luxury standard and deluxe rooms, as well as junior and executive suites. Food & Beverage venues include gourmet to casual dining in 11 restaurants - Enso Sushi, C2 Steak & Seafood, Chang Shou, Harvest Dining Hall, Asian Kitchen, Canyon Café, The Sports Page, The Deli, Loco Express, Sweets Etc., and the Bahtenta Grill.
Our guests experience world-class amenities and enjoy views of the Capay Valley, while lounging at one of our outdoor pools, relaxing in our full-service spa or taking some swings on the award-winning Yocha Dehe Golf Club, an 18-hole championship golf course.
We offer over 20,000 feet of convention & meeting space, as well world-class entertainment in a 1,375-seat Event Center.
In April 2023 Cache Creek Casino Resort was recognized as one of America's Greatest Workplaces for Women 2023 by Newsweek and Plant-A Insights Group.
Brooks is a great place to live! Click here to read more!
Meet Our General Manager in our Video:
https://youtu.be/C575x7kQqSU