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Cluster Reservations Team Leader

Hilton Malta

Portomaso
St. Julians
Malta

413 Room Hotel
Géré par Hilton
Sauvegarder
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Description

We are excited to announce an opening for the position of Cluster Reservations Team Leader.
This role will cover our prestigious hotels located in St. Julian's and St. Paul's Bay. If you are passionate about delivering exceptional customer service and have a knack for managing reservations efficiently, we would love to hear from you.
Your key responsibilities are to;
  • Oversee the reservations team for both St. Julian's and St. Paul's Bay hotels
  • Ensure seamless coordination and management of room bookings and reservations
  • Maintain high standards of customer service and satisfaction
  • Implement strategies to maximize room occupancy and revenue
  • Train, mentor, and support the reservations team members
  • Monitor and analyze reservation trends to optimize booking procedures.
  • Liaise with other departments to ensure a cohesive and smooth guest experience

    • Requirements

    It would be considered an asset if you have;
  • Proven experience in a similar role within the hospitality industry
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Proficiency in reservations software and MS Office Suite
  • Strong analytical skills and attention to detail
  • Ability to work under pressure and handle multiple tasks efficiently
    • Publié Le 24 Juin 2024

    Hilton Malta

    At A Glance

    Hilton Malta is located in the Portomaso Yacht Marina, just 15 minutes away from UNESCO World Heritage Capital City Valletta. This Malta hotel features three restaurants, four bars, four outdoor pools, two children's pools and a heated indoor pool area. Relax in stylish and spacious guest rooms with year-round Mediterranean sunshine and an abundance of outdoor activities from a Maltese hotel designed with guests in mind.

    Hilton Malta features an extensive range of meeting rooms, with a conference centre hosting up to 1330 delegates. Choose a spectacular seafront setting for a wedding, from an extravagant celebration or an intimate gathering of family and friends.

    • Located in St Julian's, 20 minutes from the Malta International Airport
    • 3 restaurants and 4 bars
    • Myoka 5 Senses Spa with a selection of relaxation and wellness treatments
    • 4 outdoor pools, 2 children's pools and an indoor heated pool
    • Conference Center and 8 syndicate rooms accommodating 2 to 1330 delegates

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