Analyst, CALA Brand Performance Support

Description

***This role is based at our corporate office in Mexico City, Mexico**

This is your chance to be part of an in-house Brand Performance Support team that delivers responsive support to Hotel Leaders across the CALA region (Caribbean and Latin America) with over 210 hotels in the portfolio! As Analyst of CALA BPS, you will partner with the BPS, hotels, communications, reports, deliver promise and broader organization teams to help analyze, create, implement, and provide resources to support our hotel leaders. At the Mexico CALA regional office and reporting to Senior Director BPS CALA, you will focus on assisting the team, hotels in overall performance activities.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Assist on processes and calls with hotels to follow up on critical tasks and ensure successful completion of them on all our tools used in BPS.
• Build and translate presentations.
• Plan regional events.
• Run reports of different applications for special projects: i.e. Cognos, Tableau, report writer, roadmap, BOSS, and Onq SM.
• Draft communications to hotels to distribute via TCEs / NOW.
• Assist with IT related systems for hotels and owners: i.e. IDM, Hilton emails, MFA, Vantage, Distro Lists, and Service now tickets.

How you will collaborate with others:

• Listen to internal and external stakeholders´ ideas, questions, comments, feedback and areas of opportunities to ensure all deliverables are met.
• Facilitate communication and improvement of performance of our portfolio of hotels in the region.

What projects you will take ownership of:

• Deliver all assigned tasks, presentations, conclusions, reports, and related plans to BPS teams, and prepare outstanding presentations to external partners when needed.
• Present convincing data, documents and materials utilizing Hilton´s tools to help transmit the desired story to our partners.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• One (1) year of related work experience.
• Fluent in both English and Spanish with written, verbal and presentation skills 
• Advanced experience with Excel and PowerPoint (pivot tables and creating presentations)
• Able to travel up to 15%, including domestic and international travel

It would be useful if you have:

• Knowledge of hotel-branded franchise operations in the Latin America Region.
• Experience with Salesforce or similar Customer Relationship Management (CRM) systems

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

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