Area Sales Manager

The Area Sales Manager is responsible for managing sales efforts across two hotels. Your primary objective will be to proactively prospect/solicit, generate, and close  assigned accounts/territory business to positively impact hotel revenues.

• Proactively drive top-line revenue for customary sales segments to include Key Government, BT and Convention bookings.
• Use property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, blocking space, building accounts, and logging activities.
• Assist in the preparation of required reports in a timely manner.
• Participate in business review meetings, training, trade shows, community events, industry meetings and networking activities to promote the hotels and expand business opportunities.
• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
• Excellent solicitation practices using the existing customer database
• Build and maintain strong relationships with key clients and lost accounts
• Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, and Reservations.
• Meet or exceed sales solicitation call goals as assigned by the Area Director of Sales.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Daily prospecting for new business to maximize revenue
• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure a high quality of service to customers
• Responsible for implementing and maintaining Strategic Action Plans for the development of the designated market segments
• Respond to Inquiries within stipulated timeframe, initiate and follow up on leads
• Be knowledgeable of DC, local area, and local competitive hotels and their marketing sales strategies, stay current with trends and developments in the market.
• Monitor and analyze market trends, competitor activities, and customer needs.
• Provide coaching, training, and professional development opportunities to enhance team performance and capabilities.

Job Requirements: To perform this job successfully, an individual must perform each essential duty satisfactorily. A minimum of three (3) years of experience is preferred, and Hilton / Marriott experience is a plus. The requirements listed above represent the knowledge, skill, and ability required.

GENERAL REQUIREMENTS:

• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Prior experience using Delphi, STS or similar databases preferred. Should be proficient in Property Management Systems.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and training.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain the confidentiality of information.
• Perform other duties as requested by management.