Great opportunity to help lead a critical department in the hotel. Fast paced and engaging!
Assistant Front Office Manager
Towne Place Suites/Springhill Suites New York Manhattan/Chelsea
140 West 28th Street
New York,
NY
10001
531 Room Hotel
Temps plein
The Assistant Front Office Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
· Responsible for ensuring customer satisfaction at the highest level
· Act in a professional and responsible manner in front of all guests and associates
· Maintain guest room inventory
· Perform all tasks of a Front Office Staff as needed to facilitate service
· Ensure all operations and cash handling are done per policies and procedures
· Maintain excellent communication with the housekeeping department
· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
· Analyze, investigate, and resolve guest complaints
· Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
· Provide input to the Front Office Manager to insure proper staffing levels for customer service goals
Qualifications
· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
· 1 or more years of Front Office leadership experience
· Service oriented style with professional presentations skills
· Lifestyle experience a plus
· Hotel/Hospitality degree an asset
. Salary $60,000 annual
· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
· Clear concise written and verbal communication skills in English
· Must be proficient in Microsoft Word and Excel
· Must have excellent organizational, interpersonal and administrative skills
60k-65k
Publié Le 19 Juin 2024
Towne Place Suites/Springhill Suites New York Manhattan/Chelsea
TownePlace Suites New York Manhattan/Chelsea
Feel at home in our hotel in Chelsea, NYC, area
TownePlace Suites New York Manhattan/Chelsea helps you live uninterrupted during your extended-stay getaway to Midtown NYC. Explore the Chelsea neighborhood around our all-suite hotel, with easy access to Hudson Yards, the Fashion District and Chelsea Market. Retire to our suites, where pillowtop beds and locally inspired décor await. Elevated to meet your extended-stay needs, all suites at our hotel feature half fridges and electric cooktops. Fuel up at our free breakfast in the morning, offering hearty and healthy options. Staying at our Chelsea, Manhattan, hotel makes it easy to go where you want by walking The High Line or using NYC's public transportation nearby. Reenergize in our fitness center with cardio equipment and free weights. Our hotel is connected to our sister property, SpringHill Suites New York Manhattan/Chelsea, offering the convenience of shared amenities. Whatever the reason for your visit, whether overnight or extended stay, come make memories in NYC.
SpringHill Suites New York Manhattan/Chelsea
Feel at home in our hotel in Chelsea, NYC, area
TownePlace Suites New York Manhattan/Chelsea helps you live uninterrupted during your extended-stay getaway to Midtown NYC. Explore the Chelsea neighborhood around our all-suite hotel, with easy access to Hudson Yards, the Fashion District and Chelsea Market. Retire to our suites, where pillowtop beds and locally inspired décor await. Elevated to meet your extended-stay needs, all suites at our hotel feature half fridges and electric cooktops. Fuel up at our free breakfast in the morning, offering hearty and healthy options. Staying at our Chelsea, Manhattan, hotel makes it easy to go where you want by walking The High Line or using NYC's public transportation nearby. Reenergize in our fitness center with cardio equipment and free weights. Our hotel is connected to our sister property, SpringHill Suites New York Manhattan/Chelsea, offering the convenience of shared amenities. Whatever the reason for your visit, whether overnight or extended stay, come make memories in NYC.