Assistant Housekeeping Manager

Spirit Ridge is currently looking for Assistant Housekeeping Manager to join our dynamic, unique and diverse team! We believe in caring for others so they can be their best and our team members from all over the world show that care in what they do every day.

Why Us

Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place?  All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.

Resorts, like Spirit Ridge, are a great place to work in the hospitality industry.  Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before.  Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience.  For those looking to start their careers, Spirit Ridge offers a wide variety of advancement opportunities to those who can show us they got what it takes to care for our guests and team members alike.

What You Do

Manage and coordinate a team of Room Attendants, Supervisors, House Person's, Public Spaces Attendants, Pool Attendants, and Laundry Attendants.

Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.

Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.

Maintain inventory of supplies, equipment and uniforms, preparing purchase requisitions when required.  

Supervise staff and Plan and co-ordinate activities of department workers.

Supervise and co-ordinate in-house laundry services.

Assist management to establish and implement operational procedures for housekeeping department.

Co-ordinate inspection of assigned areas.

Ensure that safety standards and departmental policies are met.

Assist in conducting performance evaluations and appraisals.

Schedule and assign duties of housekeeping staff.

Ensure that local health and sanitation regulations are carried out.

Respond to complaints of guests in line with a luxury hotel environment.

Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.

Assist Front Office to oversee any emergency situations that may take place during the shift.

Train, supervises, motivates and coaches supervisors and attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness.

What You Need

Education: Secondary (high) school graduation certificate or equivalent experience

Experience:1 year to less than 2 years of leadership experience and training in a luxury hotel, or condo environment.

Work Conditions and Physical Capabilities: Fast-paced environment, Tight deadlines, Attention to detail, Combination of sitting, standing, walking, Standing for extended periods, Large workload, ability handle weight up to 23kgs.

Personal Suitability: Effective interpersonal skills, Flexibility, Interpersonal awareness, Dependability, Initiative, Judgement, Organized, Team player, Reliability, Comfortable using computers and technology.

What’s In It For You

• Company events
• Subsidized Staff Housing
• Discounts on water sports, hot yoga classes, gym membership, wine & golf
• Discounted Staff Menu and Free Continental Breakfast food in Staff Lounge
• Free on-site parking
• Employee, Friends & Family rates at Hyatt’s Worldwide
• Benefit Plan, including Extended Health, Dental, Life Insurance and family plans for full time permanent employees