Turn Down Attendant

Primary Objective of Position: 

Provide turndown services and cleanliness of all guest rooms/suites according to Langham policies, procedures and hotel standards.  Assist in the delivery of guest requests as needed.  Provide a professional and courteous demeanor to all guests and clients

Responsibilities and Job Duties: 

Provide turndown service to assigned rooms and clean guest rooms as needed

Strip dirty linen, which may require lifting bedspreads weighing a maximum of 40 lbs

Stock carts for supplies as needed

Place specified items in designated locations (turndown amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remote control)

Set radio to designated station and volume, refresh ice bucket, tray and glasses, close drapes/shutters and set lighting and thermostat to designated levels

Respond quickly and efficiently to all guest requests 

Makes up rollaway beds and cribs according to Langham’s Blissful bedding standards

Visually inspect room for cleanliness and appearance

Remove In Room Dining trays/tables/items from room to elevator service landing.

Stock cleaning supply caddies

Practices chemical safety rules and follows procedures for needles and other hazardous materials

Report suspicious persons, activities and hazardous conditions to the Security Department

Experience Required: 

Luxury hospitality experience preferred

High School graduate preferred

6 months janitorial/housekeeping experience required

EOE, Including Disability/Veterans