Reservations Agent - Trianon Palace - Versailles (H/F)

Description

As a Reservation Agent, your missions will be the management, monitoring and control of all reservations

Missions:

• Receive and process all reservation requests from accommodation and catering customers
• Advice and guidance for the customer in their choices, using upsell techniques,
• Personalization of the stay and anticipation of customer requests ahead of their stay to ensure an exceptional stay,
• Management of reservations and monitoring of files, payments for all reservations received through the different channels: telephone, e-mail, etc.,
• Promotion of the various hotel services and activities around the hotel in order to anticipate requests
• Ensure that you provide quality telephone reception and written exchanges and comply with all Waldorf Astoria standards
• Monitor, in close collaboration with the various hotel departments, the organization of the customer journey

Requirements

Required profile :

• Excellent presentation, you are characterized by your dynamism, your interpersonal skills, your rigor and your attention to detail.
• Preferably a graduate in hospitality/catering, you have initial experience as a reservation agent or receptionist
• Fluent French/English required
• Knowledge of Hilton Worldwide management systems will be a plus