488 George Street
Sydney NSW,
New South Wales
2000
Australia
Job Purpose
As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty Manager team, you will enjoy flexible rotating rosters and a fast paced environment where no two days are the same!
What will I be doing?
As a Duty Manager in the Front Office Department, you are responsible for managing the daily guest experience throughout the Hotel. This involves direct supervision and leadership of Front Office front-line team members to achieve hotel KPIs, assisting where required, handling guest complaints, guest relations, and responding to emergencies, as well as performing other tasks associated with the operation.
Your service philosophy will be to fill the earth with the light and warmth of hospitality by bringing Hilton’s values to life in your everyday actions including:
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to join the Hilton Sydney team?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce that represents many different cultures, backgrounds and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award winning Great Place to Work culture means:
Located in downtown Sydney’s central business district, Hilton Sydney offers contemporary accommodations close to the city’s most iconic attractions. Explore world-famous destinations like the Queen Victoria Building, Sydney Tower, and shopping at The Galeries within minutes from our front doors.
Our stylish guest rooms and suites feature spectacular sweeping city views overlooking Sydney’s central business district. Executive rooms and a selection of suites include access to our Executive Lounge with complimentary breakfast, cocktails, and canapés.
Choose from two award-winning bars, our world-class restaurant, stunning lobby café, and convenient in-room dining services. From chef-hatted menus and hand-selected wine lists at Glass Brasserie, to rooftop cocktails and elevated share plates at Zeta Bar, our dining options offer a wide selection of global cuisine.
Explore world-famous Sydney attractions blocks away from your accommodation. The Sydney Opera House, Queen Victoria Building, The Rocks Markets, Darling Harbour, Bondi Beach, and other iconic attractions are all 20 minutes or less from our hotel.