Front Office Manager

Great benefits including: 

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. 

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

• Be Transparent and Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders
• Commit and Care

The qualified candidate will have a minimum of 2 years supervising hotel customer service, team member development and training, organization and detail-oriented and ensuring guest satisfaction at every level. The candidate must also have the following skills:

Key duties include:

• Effective scheduling of all front desk staff members to fall within budgeted guidelines.
• Responsible for training and motivating staff.
• Support the General Manager and function as manager on duty in their absence.
• Responsible for maintaining guest satisfaction at acceptable levels.
• Candidate must be "hands on" with a strong work ethic
• Ability to lead by example, coach and mentor team members
• Strong organizational skills
• Excellent communication skills to clearly communicate with all staff members
• Desire to work as part of a team
• Excellent problem resolution skills
• Experience in all front desk operations
• Experience in housekeeping operations
• Experience as Manager on Duty during high occupancy periods.

The ideal candidate must be high-energy and have the ability to think outside the box. Responsibilities include management of the front desk operation, including night audit. Additional responsibilities include support of the housekeeping operation, assistance with payroll and human resources, maintenance, and food and beverage operations

Key Job Requirements

• Candidate must be "hands on" with a strong work ethic
• Must be willing to work flexible schedules based on business levels including nights and weekends as needed
• Must be detail oriented and have strong follow-through skills
• Must be able to handle multiple tasks in a fast-paced environment
• Must have a strong sense of personal and professional accountability and accept responsibility for actions.
• Possess the ability to understand budgets, staffing models and cost controls.
• Basic math skills
• Fluent in English, multi-lingual is a plus

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.