Front Desk Agent

POSITION OVERVIEW:

We are seeking a dynamic and enthusiastic Front Desk Agent to join our team and help to deliver the highest quality of service to our guests. 

JOB FUNCTION, TASKS, and RESPONSIBILITIES:

KEY RESPONSIBILITIES

• Greet guests in a friendly and warm manner; perform guest check-in and check-out
• Review arrivals and departures for guest preferences to ensure guest satisfaction
• Provide information and act as a resource to our guests or hotel visitors
• Receives and acknowledge reservation requests, cancellations and changes
• Communicates guest requests and issues to the proper departments
• Coordinate with other departments to fulfill special guest requests

QUALIFICATIONS and REQUIREMENTS:

• 1-2 years prior Front Office experience
• Luxury hotel experience preferred
• Hospitality degree preferred
• Must be able to handle multiple tasks in a fast-paced environment
• Excellent computer skills, including Microsoft Office and knowledge of a property management system
• Strong attention to detail
• A positive attitude and ability to work well with a diverse staff
• Physical ability to stand for long periods of time
• Leadership and customer service skills
• Have flexibility to work a varied schedule, including overnights and weekends
• Multilingual (preferred)
• Ability to thrive in a fast-paced environment
• Strong communication and organizational skills
• Looking for growth and development into a supervisory/ management role

PHYSICAL REQUIREMENTS

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Position:          *Prolonged periods standing at a desk and working on a computer.

Force:             *Must be able to lift up to 15 pounds at times.

The Pierre, A Taj Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.