IT Supervisor

Description

Check our website for more information about Hilton Prague: https://hrbuddyhiltonprague.notion.site/hrbuddyhiltonprague/Hello-we-are-glad-that-you-are-here-49a93a6ef1694a6c81d945cc61cae848

The Cluster IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks throughout the hotel.

What will I be doing?

As a Cluster IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely and in accordance with IT operating standards. Specifically, the Cluster IT Supervisor will perform the following tasks to the highest standards:

Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages and available to hold IT hotline shifts;

Record all issues that arise and advise the IT Manager of any issues that need further attention;

Recommend system improvements to the IT Manager;

Communicate with the hotel operational teams to respond to any Guest-related IT requirements.

Requirements

What are we looking for?

Cluster IT Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous IT experience, preferably in the hotel, leisure, and/or service sector

Experience with Microsoft systems

Experience with hotel applications, such as Opera, Micros, preferred

Excellent organizational and interpersonal skills

Current technical skills and knowledge of technology

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.