Accounts Receivable Clerk

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Accounts Receivable Clerk Overview:

As a Accounts Receivable Clerk, your primary responsibility is to manage the hotel’s financial resources. This includes keeping track of all incoming payments and ensuring that all bills and invoices are paid on time. You will work closely with the hotel’s accounting department to create and maintain accurate financial records.

In addition to managing the hotel’s financial resources, you will also be responsible for interacting with guests and handling any billing inquiries they may have. It is important that you possess excellent customer service skills and are able to communicate effectively with guests.

Responsibilities:

• Assist sales in establishing customer credit through Hotel policies and procedures, including but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements, and other credit-related activities.
•  Maintain an efficient collection process, which includes an organized filing and tracing system, the distribution of demand letters, the monitoring of returned checks and chargebacks, the performance of collection calls, and the preparation of bad debt write-offs.
•  Attend and contribute to regular meetings (pre-convention, credit, etc.) to maintain positive working relationships among employees and improve morale, productivity, and efficiency.
•  Notify your supervisor of any unusual events or deviations from policies or procedures.
•  Monitor and prepare financial reports according to Hotel requirements while meeting various deadlines; for example, month-end aging reports, weekly aging transmission to the Corporate Office, and so on.
•  Monitor the guest ledger, advance deposit ledger, and any other related subsidiary ledgers to ensure proper internal control.
•  Implement credit training in the operating department to include proper credit card, cash, and check acceptance, limits, and direct bill listing approval.
•  Increase productivity, identify problem areas, and assist in the discovery and implementation of solutions.
•  Deliver accurate and timely invoices, statements, and schedules to customers.
•  Ensure that all guests are satisfied.
•  Respond to customer inquiries effectively and promptly. All issues and/or disputes must be communicated to the operating departments and the supervisor.

WATERFORD HEALTH AND WELLNESS