Front Office Supervisor

Who this job will appeal to

A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!

Requirements

• Minimum 2 years Hotel Front Desk Experience Required.
• Excellent Computer And People Skills.
• Hilton OnQ Experience Preferred, Not Required.
• Previous Supervisor Experience Preferred, Not Required.
• Able To Stand For Up To 8 Hours, Lift Up To 15Lbs. And Push/Pull Up To 11Lbs. With Or  Without Reasonable Accommodations.
• Must Have Flexible Availability For AM and PM Shifts, Including Weekends And Holidays.
• Basic Reading, Writing And Math Skills.

This job requires ability to perform the following: regularly required to talk , hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.

What you will be doing

In this role you will Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. Monitor performance and recommend corrective or disciplinary action.  Alert management of potentially serious issues. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.

Education & Experience

Bachelor's degree from a four year college or university; or equivalent combination of education and experience.

Two years experience in front office setting at full service or large hotel

Benefits

• Medical / Dental / Vision
• Short Term Disability / Long Term Disability / Life Insurance
• 401k - 4% Match
• Paid Vacation Days / Paid Sick Days
• Company Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability