Front Desk Supervisor

As Front Desk Supervisor, you will...

• Oversee and manage the Front Desk to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Monitor all V.I.P.'s and special guest requests with the assistance of the VIP Guest Relations Coordinator. 
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Prepare employee schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Skillfully manage the Front Desk staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.

Qualifications, Job knowledge, Experience, Skills, Abilities:

• 4 Year College degree preferred in Hospitality or Business field.
• 2+ years of experience in hotel industry, preferably Guest Services area.
• Strong computer skills (Room Master, preferred).
• Excellent communication skills. Bilingual English/Spanish a plus.
• Ability to handle cash and credit transactions.
• Ability to manage and resolve conflict.
• Ability to multitask.