Server Assistant

About Ramsay's Kitchen:

World-renowned, Michelin-starred Chef Gordon Ramsay's restaurant, Ramsay's Kitchen, is now located in the Four Seasons Hotel St. Louis! With unforgettable cuisine crafted by Chef Gordon Ramsay paired with the best-in-class service of Four Seasons, your dining experience will be one of a kind. Ramsay's kitchen will offer American-style cuisine with both global and local influences. The partnership of Ramsay's Kitchen and Four Seasons is in perfect harmony inside the walls of Downtown St. Louis, with floor-to-ceiling windows facing the Gateway City Arch. 

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.

About the Server Assistant Role: 

A hybrid position that is responsible for In Room Dining Serving, Server Assistant, Bussing and Food Runner. Responsible for offering guests an enjoyable, expertly served beverage/dining experience. This individual must be comfortable discussing food and wine choices with guests in detail.  The Food & Beverage Assistant may also be responsible for setting up tables, serving food and beverage to guests, and clearing/cleaning tables.

Responsibilities:

Offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.

Anticipate and service of guest’s requirements before requests are necessary.

Serve and clear food and beverage items in an unobtrusive and professional manner.

Be familiar with the wine list and in wine and beverage service including stemware used and appropriate garnishes.

Present menus and explanations for all menu items as well as specials of the day.

Present children's menus, when appropriate, and describe specials and Alternative Cuisine.

Carry trays, bus and reset tables with linen, china, glass and silver.

Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

Handle a guest walk out.

Report any accident immediately, no matter how minor, to a manager.

Respond properly in any hotel emergency or safety situation.

Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.

Recognize regular guests and to greet them by their name.

What we are looking for:

We are looking for individuals who have excellent communication and guest contact skills.  Applicants should have a minimum of 1-2 years previous experience in a similar environment.  Candidate should be knowledgeable in the areas of food and wine, and should possess outstanding sale skills. Fluency in reading, writing, and spoken English is also required. The ideal candidate will have a confident outgoing personality and a can-do approach to any request. The ability to remain calm under pressure is essential and applicants must have full availability schedule with the ability to work all shifts (AM & PM), weekends and holidays.

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits!

*Lucrative salary!

*Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!

*Time off plans starting at day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment!

*Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/stlouis/

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs