Guest Room Attendant

Description

Cleans, re-stocks, and maintains hotel guestrooms and suites ensuring guest comfort, safety and satisfaction.

Principal Duties & Responsibilities

Enhances the guest experience by providing exceptional service.

Services assigned rooms according to departmental specifications, within allotted time.

Documents room status on assignment sheets.

Greets guests passing in corridors, establishing eye contact.

Ensures that equipment in guestrooms is operational – TV, remote control, phones, lights, etc.

Uses cleaning chemicals as instructed.

Uses safety equipment as required.

Follows safety protocols as required.

Delivers guest request items.

Communicates all maintenance issues to supervisor.

Executes Daily Cleaning Projects.

Secures master keys while working.

Collects/secures lost-and-found articles.

Restocks housekeeping cart daily.

Responsible for Biohazard cleanup in assigned areas.

Keeps all storage areas and linen rooms in a clean and satisfactory condition.

Controls inventory of supplies.

Maintains accurate task sheet records. Logs rooms cleaned, lost and found items original location, linen, terry, and amenities given to guestrooms.

Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.

Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.

Resolves guest issues.

Adheres to department and property policies and procedures.

Other Duties & Responsibilities:

Upholds the Mission Statement – We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values!

Trains new employees as needed.

Maintains knowledge of the property, including memorabilia.

Knowledge, Skills, And Abilities Required

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.

B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.

C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High school diploma or GED.

High energy level.

Good judgment and common sense.

Ability to work a flexible schedule.

Must be able to lift 25 pounds

Must be able to push or pull a fully stocked housekeeping cart.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat R

Sitting R Temperature Changes O

Lifting C Wet O

Carrying C Humid O

Pushing C Noise C

Pulling C Vibration R

Climbing O Hazards O

Balancing F Atmospheric Conditions R

Stooping F Cigarette Smoke C

Kneeling C Allergens (feathers, dust, etc.) C

Crouching F

Crawling R

Reaching C

Handling C

Grasping C

Feeling C

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

_____ Medium work

_____ Heavy work

__X__ Very heavy work