Guest Service Agent

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and respond to guest inquiries
- Assist guests with check-in and check-out processes
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns, escalating to management when necessary
- Maintain accurate records of guest interactions and transactions
- Process payments and maintain cash drawer accuracy

Requirements:

- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively

Join our team as a Guest Service Agent and be the first point of contact for our valued guests. As a Guest Service Agent, you will play a crucial role in ensuring a positive guest experience by providing exceptional customer service and maintaining efficient front desk operations.

We offer competitive pay, opportunities for career growth, and a supportive work environment. If you have a passion for hospitality and enjoy interacting with people from all walks of life, we would love to hear from you.