Assistant General Manager

Job Title: Assistant General Manager
Location: The Bee Hotel & The Holbrook Hotel – Danville, VA
Job Type: Full-Time

About Us:

The Bee Hotel and The Holbrook Hotel are the only two boutique properties in Danville, each offering a unique guest experience while sharing a common commitment to personalized service, thoughtful hospitality, and community connection. We are seeking a hands-on, service driven Assistant General Manager to support the daily success of both hotels.

Position Overview:

As the Assistant General Manager, you will be a key member of the leadership team, responsible for overseeing daily hotel operations across both The Bee and The Holbrook. You’ll oversee front-of-house and back-of-house functions—including Front Desk, Housekeeping, and Engineering—while serving as a collaborative partner to Food & Beverage and Sales teams.

This role is perfect for a hands-on hospitality leader ready to drive results, elevate guest satisfaction, and develop team members across departments. In addition, you will serve in a rotating Manager on Duty (MOD) schedule for both properties, typically one to two weekends per month, shared with the leadership team.

Key Responsibilities:

• Provide direct leadership and daily oversight of operations for both hotels

• Serve as MOD on rotating weekends (1–2 per month), covering both properties

• Support and supervise Front Desk, Housekeeping, and Maintenance departments

• Cover shifts in all departments as needed 

• Maintain a visible presence on property, leading by example and addressing guest concerns in real time

• Partner with the General Manager and department leaders to execute service goals and standards

• Assist in employee coaching, onboarding, and development to create a performance-driven culture

• Monitor inventory and cleanliness standards, ensuring both properties meet visual and operational expectations

• Support scheduling, labor management, and staffing solutions

• Collaborate with F&B and Sales to execute events, special packages, and VIP guest experiences

• Conduct property walkthroughs and regular inspections with department leaders to ensure preventative maintenance and guest-readiness

• Provide input on budgeting, forecasting, and operational strategy

• Take ownership of guest satisfaction scores and work cross-functionally to enhance the overall experience

• Support all departments as needed to ensure continuity of operations, particularly during high-demand periods

Qualifications:

• 3–5 years of hotel or hospitality leadership experience

• Prior supervisory or management experience required

• Strong operational knowledge of Front Office, Housekeeping, and general hotel services

• Flexible availability, including the ability to work weekends, holidays, and rotating shifts

• Detail-oriented with strong organizational, communication, and leadership skills

• Ability to problem-solve in real time, multitask, and adapt to a dynamic environment

• Proficient in Microsoft Office; experience with hotel PMS system, roomMaster, is a plus

• Valid driver’s license and reliable transportation

• Passionate about guest service and team development

• Must pass background check

What We Offer:

• A dynamic, supportive team across two unique properties

• Opportunities for professional growth within a growing boutique hotel group

• Health, Dental, Vision, PTO, and other benefits through Retro Hospitality

• Hands-on leadership experience with real impact and visibility

If you're passionate about leadership, providing exceptional hospitality, and memorable guest experiences, we’d love to meet you!