Sales Manager

Responsible for providing leadership, training, financial stability, revenue management, and property oversight. Additionally, over the execution of hotel operations, relationship management, IHG brand standards, and guest experience.

At InnTrusted hotels, we want our guests to feel rested, energized, and ready for the day ahead of them. This means we need team leaders who demonstrate the following service behaviors:

• Make a connection: Show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
• Be Helpful: Familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way.
• Be efficient: Take ownership and play your part to get things done by making things easier for guests.

This position reports solely to the General Manager but works with and is trained by the Regional Director of Sales.

Meetings & Events 

• Solely responsible for the execution of all meetings and events. This includes but is not limited to:
• Ensuring the accuracy of all BEOs, contracts and invoices
• The distribution of BEOs and Kitchen Details to the correct departments
• Oversee the room set up and food preparation for accuracy and timeliness
• Remain in constant contact with the client to receive meal counts and room set-up
• Work with the linen representative to order linen per event needs and continuously maintain par.
• Maintain a schedule of deposits, payments and billing in compliance with the Hotel’s policies. This includes charging the client in Opera by utilizing the correct charge codes and updating Sales Systems to match exactly for accounting purposes.
• Continuously update the Contract History in our Sales System to reflect the most current conversations and information to ensure full transparency with Regional Director of Sales.
• Work directly with the Kitchen Manager to have a good understanding of food costs and how to substitute and customize menus for clients.
• This position will directly oversee the Banquet department and is responsible to assist in the hiring, training, mentoring, disciplining and scheduling of all banquet staff.
• Manage and oversee the organization of the storage closets and banquet supply shelving throughout the banquet area and kitchen.
• Supervise centerpiece items and update the example book for the staff and client view.
• Must work to develop a full understanding of hotel computer systems (Caterease, Placez, Opera, credit card and key machine) and be able to effectively train and trouble shoot/correct problems that may arise.
• This includes maintaining current menus, equipment rentals and diagrams in Caterease and Places.
• Responsible for knowing and enforcing the latest policies and procedures for the banquet departments. This includes current COVID procedures as outlined by the Brand, county, state and national guidelines.
• Also has an understanding this position is required to be available for phone calls from employees after hours when they have questions, problems or concerns resulting in a room set, meal planning or banquet staff.

Group Blocks 

• Work directly with the Regional Director of Sales to quote and contract all group blocks. This includes never quoting a rate to a client prior to talking with the Regional DOS.
• Accurately enter and update room blocks in Opera to hold rooms and release rooms per the contract details
• Continuously update the Front Desk Agents per Quore regarding new group blocks, updates, payment, booking type and other pertinent information.
• Work with the Front Desk Manager to ensure a smooth check in process and make sure all desk agents are aware of any unique requests from the group.
• Maintain in communication with client to remind them of cutoff dates, to collect their rooming list, etc. 

Corporate Accounts (LNR/CNR) 

• Work directly with the General Manager, Revenue Manager and Regional Director of Sales to quote and contract all corporate accounts.
• Performs account maintenance through in person visits when appropriate and other digital means when appropriate.
• Performs cold calls on companies that do not currently do business with the hotel
• Ensures all contracts are built in the system appropriately and works with Front Desk Manager to ensure proper training of current accounts are shared with Front Desk staff.

Other Duties

• Must be knowledgeable in Accounts Receivable procedures and collection efforts. This includes: Billing, Direct Bill approval process and past due accounts.
• Must participate in weekly brand revenue management calls, sales calls and be aware of the strategy for selling procedures.
• Find a way to “delight and surprise” the client without spending large amounts of money.
• Follow up with each client at the conclusion of the event or check out including sending a hand-written thank you note.
• Has an understanding that this position is not a set schedule nor 9 am to 5 pm, Monday through Friday. Rather, this position works as meetings and events dictate. Those includes nights, weekends and holidays.
• Responsible for understanding, training and executing all emergency procedures within the hotel. This includes but is not limited to:
• Fires, power/elevator/phone outages,
• Hostage situations
• Robbery
• Guest and employee accident procedures
• Human Trafficking

Guest Loyalty:

• Demonstrate brand loyalty by maintaining compliance with required brand standards, behaviors, hallmarks, and license agreements.
• Drive improvement in Heartbeat Overall Experience goals. Collaborate with team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback, and build relationships. With a focus on in house guests and building repeat business during check-in, check-out and breakfast hours.

Responsible Business:

• Ensure a safe and secure environment for guests, team members, and hotel associates.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Develop and carry out action plans to be environmentally conscious.

Physical Requirements:

• Walking and standing required throughout the entire shift.
• Reaching, bending, carrying, stooping throughout the entire shift.
• Lifting up to 50 pounds.
• Drive a vehicle.
• Knowledge of cleaning chemicals and how to safely use them.
• Report safety hazards, accidents, and injuries immediately.

Job Requirements:

• Basic computer skills, including Microsoft Office
• Excellent written and communication skills
• Ability to multi-task and maintain organized
• Good understanding of engineering principles
• Attention to detail
• Highest level of ethics and integrity
• Ability to problem solve

All Employees must be willing and able to adhere to our Employee Handbook policies and pass our pre-hire drug test.

This hotel is owned and operated by InnTrusted LLC. Our management style focuses on each employee’s growth and development. By providing tools, support, training, and educational opportunities, the employees at InnTrusted are encouraged to develop their professional goals and attain them. We experience little turn over, especially in our top management positions. Our hotel teams are continually exceeding expectations and producing award winning properties.

The InnTrusted Mission Statement:

We are guided by our relentless focus of being the industry leader in hospitality management.

Our mission is two-fold: to create a culture of success and stability for our employees and their families; and to build lasting and memorable relationships with our guests, one outstanding stay at a time.

Our Core Principles:

• Confident and empowered employees who exceed guest expectations.
• Consistent and exceptional service to every individual, every day.
• Committed to our employees and to celebrate our success at every opportunity.
• Compassionate in our communities where we live and work.