Responsible for welcoming casino resort guests in a warm, professional and friendly manner. Escort guests to their room, deliver luggage to the guest rooms, orient guests to the casino resort by explaining facilities, services, amenities, and surrounding areas, anticipate guest needs and assist, explain room features, provide ice upon check in. Assist guest during room changes, maintain room security during this process. Upon request, tour prospective guest to the property. Help maintain safe and secure storage of guest luggage and belongings in the luggage room by accurately accounting for items, properly tagging and storing them. Pick up guest luggage from guest room and deliver to guest vehicle or to the luggage room.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Must be at least 18 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Cache Creek Casino Resort Tribal Gaming License
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Reading of a guest luggage tags and other documents. Identify guest at a distance, establish eye contact and service. Identify color codes on the tickets and computer screen and process accordingly. Monitor and react to the activity in the front lobby. Identify first in line guest to service in proper order. Switch focus from computer screen to document to guest and back.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly exposed to second hand tobacco smoke. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Cache Creek Casino Resort is owned and operated by the Yocha Dehe Wintun Nation in Brooks, California. Since its humble beginnings as a bingo hall in 1985, Cache Creek Casino Resort has become one of Northern California's largest casino-resort destinations. Located 40 miles northwest of Sacramento and 80 miles from the San Francisco Bay Area, it features over 2,300 slot machines, more than 80 table games, 659 four-diamond luxury hotel rooms, 11 restaurants, a full-service spa, extraordinary entertainment in a 1,375-seat Event Center, and an 18-hole championship golf course.
In April 2023, Cache Creek Casino Resort was recognized as one of America's Greatest Workplaces for Women 2023 by Newsweek and Plant-A Insights Group.
Brooks is a great place to live! Click here to read more!
Meet Our General Manager in our Video:
https://youtu.be/C575x7kQqSU