Reservations Manager

Description

The beautiful, family friendly Hilton Orlando Buena Vista Palace is seeking a Reservations Manager to join their team! This 1000 room property is connected by pedestrian skybridge to Disney Springs® and offers luxury suites and amenities for magical vacations! As a Reservations Manager, you would be responsible for managing and assisting the Director of Reservations to ensure the proper day to day operation and functioning of the Reservations Department. Ideal candidates for this position will have previous reservations supervisory or leadership experience, ideally at a large resort-style property!

Shift Pattern: Full availability, Primarily Monday-Friday 8:30am-5pm

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Reservations Manager, you would be responsible for managing and assisting the Director of Reservations to ensure the proper day to day operation and functioning of the Reservations Department. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead the department to more proactive, revenue-driven sales
• Demonstrate expertise in all areas of reservations process, systems, and general operations of the hotel
• Manage the coordination of room reservations and related functions with in-house departments and clients
• Maintain ownership of group blocks, including pickup numbers, reservation methods and billing
• Train, coach and counsel reservations agents and reservations supervisors
• Manage/assign special projects as needed

#LI-JG3

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!