Property Technical Specialist

General Job Description

The Property Technical Specialist is responsible for managing and executing all audio- visual (AV) needs for events and meetings hosted at the hotel. In addition, this role provides IT support for hotel operations, including troubleshooting front desk systems, Micros (point-of-sale), and other property technology. This position ensures a seamless technological experience for both guests and staff. 

Key Responsibilities

Audio-Visual (AV) Support: 

• Set up, operate and troubleshoot AV equipment, including projectors, microphones, speakers and lightning systems for events and meetings. 
• Coordinate with event organizers to ensure AV requirements are met. 
• Maintain and manage AV inventory and equipment, ensuring proper storage, cleaning and repairs. 
• Provide on-site technical support during events to address any issues promptly. 

IT Support:

• Provide first-line support for hotel staff regarding UT systems, including front desk software and Micros POS systems. 
• Troubleshoot hardware and software issues, escalating complex problems to the appropriate IT team when necessary. 
• Assist with network connectivity, printers, and other technology-related needs. 
• Conduct regular maintenance and updates on property technology systems to ensure optimal performance. 

Requirements:

• Proven experience in AV setup and troubleshooting, preferably in a hospitality or events setting. 
• Basic understanding of IT systems, including POS software and front desk operations.   
• Strong problem-solving skills under the ability to work efficiently under pressure. 
• Excellent communication skills to work effectively with guests, vendors and hotel staff. 
• Flexibility to work evenings, weekends, and holidays as needed for events. 

Preferred Qualifications:

• Certifications in AV technology or IT support are a plus. 
• Experience with Micros or similar POS systems.  
• Familiarity with hotel operations and guest services. 

Physical Requirements:

• Ability to lift and more heavy AV equipment, 
• Comfortable working in a fast-paced environment.